Privacy And Policy – onpointfixer.co.uk

Privacy policy

OnPoint Fixer - Privacy Policy

OnPoint Fixer is a trading name of Code Fact Solutions Ltd

Website-ready privacy notice for customers, enquirers and service providers.

1. Who we are

OnPoint Fixer is a trading name of Code Fact Solutions Ltd. Code Fact Solutions Ltd is the data controller for personal information processed through the OnPoint Fixer service unless we tell you otherwise. Our registered office is Office 19, Kent Street Mill, Kent Street, Blackburn, England, BB1 1DE. Company number: 15211294. ICO registration reference: ZC012299.

2. Information we may collect

Identity and contact details, such as your name, telephone number, email address and correspondence details.
Details of your request, including property or service location, access information, photographs, messages and other information you choose to provide.
Booking, quotation, invoice, payment-status and transaction information. Payment card details may be handled by a payment provider rather than stored by us.
Communications with us by website form, telephone, email, WhatsApp or other messaging channels.
Information about service providers, contractors and professionals where needed to source, coordinate or fulfil a request.
Technical website information such as IP address, device/browser information and cookie or analytics data where applicable.

3. How we use personal information

To receive, assess and respond to enquiries and requests.
To source, introduce, book or coordinate suitable third-party providers.
To administer bookings, quotations, payments, customer service and complaints.
To communicate with customers and providers about a request.
To protect our business, users and providers, prevent misuse or fraud, and establish or defend legal claims.
To meet legal, accounting, tax and regulatory obligations.
To improve our services and website.
To send direct marketing where permitted by law and, where consent is required, only with the appropriate consent

4. Lawful bases

Depending on the circumstances, we rely on one or more lawful bases under UK data protection law: contract where processing is necessary to take steps at your request or provide an agreed service; legitimate interests where necessary to operate, protect and improve the service and those interests are not overridden by your rights; legal obligation where the law requires processing; and consent where consent is the appropriate basis, including certain marketing or cookie activities. Where we rely on legitimate interests, these may include efficiently handling enquiries, coordinating providers, maintaining records, preventing fraud, securing our systems and improving our service.

5. Sharing your information

We may share relevant information with independent tradespeople, couriers, drivers, security providers, cleaners, IT providers, staffing providers, other professionals or businesses where this is reasonably necessary to assess or fulfil your request.

We may also use service providers that support our website, communications, IT, cloud storage, payment processing, accounting or professional advice. We may disclose information where required by law, to regulators or authorities, or where reasonably necessary to protect legal rights.

We aim to share only the information reasonably necessary for the relevant purpose.

6. Sensitive information

Some urgent or confidential requests may contain sensitive information. Please avoid sending information that is not necessary. If special-category personal data is genuinely required, we will only process it where an appropriate lawful condition applies.

7. International transfers

Some technology or service providers may process information outside the UK. Where this happens, we will use an appropriate lawful transfer mechanism or other protection required by UK data protection law.

8. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including service delivery, complaints, accounting, tax, legal and record-keeping requirements. Retention periods vary according to the type of record and any applicable legal obligations. Information that is no longer required will be deleted or anonymised where appropriate

9. Your rights

Depending on the circumstances, you may have rights to access your personal information, correct inaccurate information, request deletion or restriction, object to certain processing, receive certain information in a portable format, and withdraw consent where processing is based on consent.

The right to object is particularly relevant where we rely on legitimate interests or use personal information for direct marketing. You can contact us using the contact details published on the OnPoint Fixer website to exercise your rights.

10. Cookies and website technology

Our website may use essential cookies required for the site to function. If we use non-essential analytics, advertising or similar technologies, appropriate information and consent controls should be provided where required. Please refer to any cookie notice or cookie settings displayed on the website.

11. Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet or electronic storage system can be guaranteed to be completely secure.

12. Complaints about data protection

If you have a concern about how we use your personal information, please contact us first so we can investigate. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

13. Changes to this notice

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version should be published on the OnPoint Fixer website with its updated date.